Who greets first, the customer or the supplier? Who pays for business
lunch? Is it rude to refuse the snacks offered or to sit down without being
invited? As a woman, how do you respond when somebody addresses you by your first
name?
Common situations in offices, business meetings as well as while having lunch are full of etiquette rules. And you are going to learn to control them properly.
We are going to discuss:
- respect, esteem, empathy, and tact in relationships
with customers
- correct and clear electronic correspondence, how
to write a business e-mail correctly
- when and how to make an extraordinary phone call
- introducing yourself, business cards, gifts, and behaviour in meeting rooms
- business lunch in a restaurant or café, corporate events
- ...and dozens of other situations of modern
business etiquette
The course contains the following topics:
- How to build an attractive relationship with
customers through your behaviour.
- Most common pitfalls of social behaviour in a
business meeting.
- How to introduce yourself and your company well in
seconds.
- Business protocol and design of business
meetings, handshake and business cards.
- Introduction, addressing, ranks, and titles. What
about positions in a company?
- Gifts, promotional items and (non-)gifts. And how
to hand them over.
- Modern etiquette at events, banquets, and
corporate events.
This course will be presented in the English language. For Czech and German courses visit this site.